Most Frequently Asked Questions and Answers
YES. We have 3 factories with over 10K workers and 200K pieces producing capability daily based in Shenzhen, China. Welcome to visit. Please click About Us to know more.
YES. White/private label service is what we’re good at, we supply not only our own brand by wholesale, but also help our clients to do their own brand of disposable vapes. We have strong team of R&D, over 10 ID & structure engineers will support your project without any issue. Know more about our White/Private Label Service.
Among so many brands of disposable vapes in the market, ILEVA wants to be different and bring our customers the best taste experience. So we use the top E-juice and the best materials only, making sure tasteful, compact and healthy disposable vapes be provided to all of our customers.
It’s free and easy to be a wholesaler of ILEVA VAPE, fill the form on page of Wholesale Program and one of our sales rep. will contact you asap. We support sole agent in specific area as well, as long as your order quantity will meet specific amount every month. Please Contact Us for more info.
YES. All series of ILEVA disposable vapes are available for purchasing online directly. Please go Shop All page to start shopping. We support safe credit card payment online. However, we don’t do retail.
Online purchasing only supports small quantity like a few hundreds, if you want to purchase over 1000 pieces of any product, please fill the form of Wholesale Program or Contact Us
One of our sales rep. will reply within 12 hours with good service.
For online direct purchasing, credit card payment will be the option. For wholesale bulk purchasing, we accept Wire Transfer, Credit Card Online(Alibaba Trade Assurance), Crypto and etc. And we support 30% deposit and 70% before shipment payment policy.
For orders less than 1000 pieces, turn around time is 3-7 business days, for orders over 1000 pieces, please allow 5-10 business days according to your order quantity. White label orders will usually be over 7 business days.
Shipping will take 10 business days from China to USA.
Shipping will take 5-7 business days from China to Europe.
Shipping will take 15-25 days from China to Russia.
Shipping will take 5-10 business days to Southeast Asia.
We have several local warehouses as well, local shipping will take only 3-5 days.
We also support local pick up if you’re close to our global warehouses in different areas.
We do very strict QC process, every single piece of ILEVA disposable vape will be double checked carefully before shipping out to our customers.
If there is any defective ones when you receive, please kindly collect them and send photos/videos with details, corresponding quantity of replacements will be sent together with your new order. We provide 100% satisfaction after-sale service.
You’re always warmly welcome to Contact Us if you have any question about our products and service. One of our sales rep. will be more than happy to assist you asap.
Please enjoy being a partner with ILEVA VAPE!